Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for returns To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return To start a return, please log in to your account and request a return directly from your order. You can also contact us at info@atelierepure.com for assistance. Do not send items back without first requesting a return — these will not be accepted. Once your return is approved, we'll send you further instructions by email.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can make it right.

Exceptions / non-returnable items Custom or personalized items cannot be returned.

Exchanges The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period As a consumer in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be in the same condition as received — unworn or unused, with tags and in its original packaging — and you'll need your proof of purchase.

Refunds Once we've received and inspected your return, we'll notify you of the approval. If approved, you'll be refunded to your original payment method within 14 calendar days. Please note that your bank or card provider may require additional processing time. If you haven't received your refund after 14 calendar days, please contact us at info@atelierepure.com.

Contact Atelier Épure Vilvoorde, Belgium 📩 info@atelierepure.com VAT: BE1025.119.358